We are sorry that in spite of our careful packing you received a damaged item in shipping. We have taken out insurance. Please sent us pictures of the damaged items. Keep in mind that you will lose the item(s), the mail will take it in or we will ask you to sent it back.
Items shipped by mail are insured by the mail. Damage should be reported to us and to your local post office where they will provide you with an indemnity form to file your claim. Claims will not be processed by Dutch mail insurance or by us without an indemnity form (verbal) issued by the receiving mail service. The form is internationally known as a CN24 form. I suggest you call the mail first to get an idea how the process works, so you do not make unnecessary trips to the post office. If they tell you we must file the claim we are aware of that, but if it is filled by us the insurance wants proof of the mail authorities in your country that the item was actually damaged in transit, and that is form CN24. Please save the carton, broken item(s), packing material and shipping statement for inspection by Mail agents. Should you have additional questions don’t hesitate to email us.
You must initiate an inquiry before filing a claim. You may initiate an inquiry by calling the International Inquiry Center at 1-800-222-1811.