Frequently Asked Questions (FAQ)
Do you really have all antique clock parts available?
No not all parts are readily available, but we have a lot of undocumented not sorted stock, and we have a pretty clear view on what we have. We also have a lot of clocks in storage we still have to convert to parts. So it doesn’t hurt to ask us if we have the part you are looking for, we might have it or we will do our best to locate it in our fast growing network of suppliers. Contact us today to find the clock part for you.
Is it safe to order so far abroad?
We offer only paypal as our payment solution, you have the protection of paypal if need be, but we offer the same industrial standards on returns and refunds. Therefore it is just as safe as ordering locally! Visit the shop today to see what we have in store.
Will you help me with finding and installing the part?
Of course we will, you can find us on youtube with instruction video’s to do the most common installation jobs and if need be we make your own personal instruction video. As far as finding the right part, we encourage to send us pictures of the clockwork and the clock and the part you need in order for us to identify it for you. Please contact us to send us more info on the matter.
What kind of suspension spring do I need?
Please send us a picture of your clock and clockwork, we can be reached through facebook or whatsapp or by email and we guide you to what you need. You can also send the photos through our contact form here.
What kind of pendulum length do I need for my clock?
Please send us a picture of the markings on the back of your clockwork. If it has no markings we will still be able by experience to let you know what you need. You can contact us through facebook, whatsapp or by email. You can also send more details through our contact form here.