CONTENT:
- Sales condition.
- Shipping.
- Customs and buying abroad.
- Packing.
- Damage and insurance.
- Payment.
- Returns.
- Online ordering.
- Privacy policy.
All our items are guaranteed to be correctly represented to the best of our knowledge. Most of the items we sell are Vintage or Antique, and will have minor nicks, dings, scuffs, scratches, wear, etc. as would be expected, in our listing we try to be as complete as possible. Any condition statement is given as a courtesy to a client, is only an opinion and should not be treated as a statement of fact. Antique Dutch clock parts shall have no responsibility for any error or omission. The absence of a condition statement does not imply that the lot is in perfect condition or completely free from wear and tear, imperfections or the effects of ageing. If you need more details or have any specific questions please send us a message with the contact form available on our site.
All our items are sold as is.
| Priority | 7-12 days |
| FEDEX | 4- 6 days |
Shipping is most of the times included in the price. If not we will make you aware of that. We use Royal Dutch MAIL service (POSTNL) for shipments abroad. Most small items will be shipped with priority mail and have no tracking possibilities. If you want tracking then there is an additional charge on your purchase, please indicate that prior to check-out.
Parcels however will be shipped with tracking, POSTNL provides full tracking service of parcels, your parcel is send priority mail with insurance. Upon shipping a tracking number will be provided in your order shipping confirmation.
There are limitations to the total size the mail accept 3 mtr(circumference + maximum length). Parcels above this size are shipped with FEDEX priority service. FEDEX provides buyers with unique tracking numbers so that they can track their shipments at the internet site of FEDEX. All FEDEX shipments are insured in full. When the size of the item requires that we ship FEDEX the charge is included, if you life in a remote area there maybe an additional charge.
You are buying an item located in the Netherlands. Getting that item to you involves customs entry. Every shipment is delivered to you with an official invoice for customs clearance. The possibility exists that a small percentage of import duties may be imposed on the item. This is beyond our control, and buyer needs to take that into consideration. In general our experience has been that import duties are rarely imposed upon our buyers because the value is usually too low. We on our part do everything possible to avoid any additional charges for our buyers.
Since the items have to travel over a great distance we take all the necessary measures to prevent damage to the shipped items by careful packing. We use export quality cartons for shipping overseas. We invest a lot of time in careful packing and use the best possible packing material. We like our goods to be received undamaged. See our pages with examples of how your purchase is packed
It is always possible that in spite of our careful packing damage has occurred to the item during shipping to the buyer. Items shipped by mail are insured by the postal system. Items shipped by FEDEX are insured with FEDEX. We suggest you take plenty pictures of the packing and damaged item. Damage should be reported to us and to your local post office where they will provide you with an indemnity form to file your claim. See our page on damaged in transit for a complete explanation and what to do. They will tell you that we have to file the claim, and yes they are right but without indemnity form in which inspection of the damage issued by the receiving postal system, claims by the insurance are not reviewed. Please save the carton, broken item(s), packing material and shipping statement for inspection by your local mail agents.
Lost items have to be traced by mail first before insurance will cover the loss, mail will not declare a parcel lost or start a trace within 12 weeks after shipping.
We only offer PAYPAL as a payment option. Our prices are listed in some major currencies US OR EURO Dollars. PayPal offers you protection and accepts all major credit cards.
Returns are accepted. Please inform us that you want to return the item received. Please enclose packing slip or invoice in the box and pack it preferably like we shipped it to keep it safe on its way back. We have paid shipping costs to get the item to you, we deduct that from the refund, we do not refund the shipping costs back to us. We can’t emphasise enough on the importance that when in doubt contact us! we have built-in several options to contact us, even on item level, and it is our pleasure to help you get the right part the first time around.
We have built a fully functional web store with shopping cart and check-out. For now all our offerings can also be found at Ebay seller name antiquedutchclockparts.
Finally, we believe in customer satisfaction we try to make people happy with the items we sell. If you are looking for something special don’t hesitate to sent us an email!